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About SogolyticsSogolytics Sprint Release 31.7With the sprint release cycle, it seems like something new is always going live! Here's a quick catch-up on a few highlights from our most ...4 min read
Best PracticesThe Art of Resource(ful) Management: How to Get More Done with LessEven as investments in talent and technology resources grow, effective resource management is a top priority in 2024. Caught between driving growth and minimizing operational ...4 min read
Consulting4 Reasons Why Clients Want You to Drive Project ManagementProject management consultant Joe was in for a pleasant surprise. Although they'd recently been making major investments in AI and automation, one of his long-standing ...5 min read
Customer ExperienceHow SaaS Customer Service Teams Can Increase Customer RetentionOne surefire way to stand out in a highly competitive SaaS industry is to foster customer loyalty and minimize churn. Providing exceptional support experiences requires ...5 min read
Employee EngagementWorkplace Conflict Examples & How to Handle Conflict in the WorkplaceSheryl and David just don’t get along; their relationship at work has been chronically difficult. Personality clashes are a problem for Simone and Avi. Dereck ...5 min read
Event PlanningHow to Host Critic-Ready Events in a Post-Pandemic WorldAt the risk of sounding dramatic: The world has vastly changed in the last three years. We now work differently, live differently, and interact with ...3 min read
Feature FocusSogolytics 31.0 Release HighlightsReady for a little something extra? We've got you! Check out a few highlights from our recent release, Sogolytics Sprint 31.0. :) Rating made greater ...4 min read
Financial ServicesBankWorld 2024: Our TakeawaysAre we heading into a recession or not? While there's a lot of talk about a "soft landing" for the US economy, many prominent leaders ...3 min read
FormsHR Forms Simplified (4): Post-Interview EvaluationAs an interview wraps up, you might be seeing the light at the end of the tunnel -- but is it the possibility of finally ...5 min read
GeneralTop 2024 Job Skills for Skills-Based ResumesLooking for work? You're not alone. Looking to hire top talent? You're not alone, either. Today's workplace is evolving rapidly, highlighting the need for candidates ...2 min read
HealthcareNavigating Telehealth to Enhance Patient Engagement: Study ResultsIn the digital age, healthcare is undergoing a transformation, with telehealth at the forefront of creating a more accessible and efficient patient care model. The ...5 min read
K-12/Higher EducationEnhance Learner Experience with TechnologyWith all the technology that’s available, students have more opportunities to learn than ever. But how exactly do you enhance learner experience using technology? If ...5 min read
Market ResearchDEI in Marketing: Inclusive Holiday CampaignsJamie is a conscious consumer in her personal shopping. When tasked with finding a new IT support vendor, she brings her commitment to purchasing with ...4 min read
Professional DevelopmentCritical Thinking: The Skill Gap That’s Hurting CXFor years, Ben's company enjoyed high customer retention. His team regularly received feedback praising their value-led service, practical advice, and innovative thinking. But when the ...5 min read
Real EstateAirbnb’s Impact on the Rental LandscapeBefore Airbnb and Vrbo came about, the rental landscape was drastically different. For one thing, the market was much smaller. For example, in the case ...9 min read
RetailBuy Now, Pay Later: The eCommerce RevolutionWe've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you have recently been presented with a BNPL ...8 min read
Survey TypesHow to Improve NPS: 10 Tips That Can Make All the DifferenceIt's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread: It's time for her weekly email to the CEO reporting ...8 min read
TechnologyCX in 2024: 10 Ways AI Will Make a DifferenceWith or without AI, customer experience decides whether your brand has "loyalty power" or will end up in the graveyard of dead ones. Why? Enriched ...5 min read
Travel and HospitalityLeisure Travel Expectations for 2024What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly virus, travel restrictions implemented by countries, ...